This section of our website will explain what services our consular section is able to offer British nationals in Solomon Islands.

When offering support we will:

• be polite and professional;
• treat your information in line with the Data Protection Act 1998 (see note 2 below);
• answer enquiries and requests for help in person, on the phone or in writing as soon as possible;
• explain clearly, from the start, how we can help you;
• provide appropriate cover so that someone can deal with genuine  emergencies outside of normal office hours; and
• make sure our help is accessible and equal to everyone no matter what their sex, race, age, colour, sexuality, disability or religion.

You should:

• treat our staff with respect (if you are physically or verbally abusive, we may refuse to continue to help you);
• have full travel insurance, or healthcare and any other appropriate cover if you live abroad;
• have made preparations before travelling, for example, packing medicine, having any necessary vaccinations, and leaving details of your itinerary with family or friends;
• have researched your destination, including checking our travel website;
• follow local laws;
• take local advice about what is safe or unsafe and follow this advice;
• avoid unnecessary risks and take care of your travel documents and money; and
• be prepared to pay for some types of consular support, for example issuing an emergency passport (we do not make a profit from these charges but instead use the funds to be able to help British nationals).  Fees are levied under The Consular Fees Order 2008.